PC support
- How do I recover the ID and PW?
- Connection has ended but pop-up window still remains active. How can I fix this?
- Customer screen still remains black after disconnection. How can I fix this?
- Is it possible to control the agent PC from the customer's PC?
- How do I see the screenshots from the session?
- After getting connected, customer's mouse point has disappeared. How can I fix this?
- What are the options [Lock viewer when idle] and [Log out when idle] in the Agent's security settings,
- Is it possible to have 2 support agents to connect simultaneoudly?
- What is the maximum number that can be used for the icon when icon based connection is used?
- How many customers can a single agent connect with at the same time?
- Is it possible to hide the customer's screen while supporting remotely?
- Where can find the recorded files?
- What is USB control?
- Is there an option to show only the window with the issue and hide the rest of them?
- Customer added a new display during the session but I cannot see it. How can I fix this?
- What is maximum number of agent on a single session sharing?
- Can I change the recording format?
- The remote screen is frozen and it will not come back. How can I fix this?
- Can I transfer files to and from the remote PC? I cannot transfer file through the Viewer
- Are there any alternatives to using www.startsupport.com?
- During a support session, I played a video on the remote PC but it is not displayed on the Viewer
- I have connected to the customer’s PC which is connected via Remote Desktop but I cannot control or type on it