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When remote access, "a socket error occurred during communication sessions with server" message window

"Socket error occurred while communicating with the server session." If the message is a floating error messages that occur when an agent has failed session server connection.

Hasyeoseo to please check the following actions:

1. Make sure that your PC add-ons, click the "Check Connection" to refresh your PC condition
2. Agent is installed PC is powered on.
3. Make sure that the agent is logged in the program normally agent PC
4. Verify that the network is stable
5 the session server access is difficult when the connection is restricted by security programs (firewall). Allow remote view remote service program in the security options, or try using a few moments after OFF function.