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Connection fails after clicking the icon in the connection page. How can I fix this?

Cause :
a.   OS security policy blocks the program to execute properly.
b.   Administrator permission is required to run all files.
Resolution :
1.   1. Right-click on the browser’s icon and select “Run as administrator”.

2.   2. Click on the rep’s icon and save the downloaded file. Then right-click on the file and select “Run as administrator”.