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How do I control the device's screen after getting connected?

Cause :   Connection to the device is established but the screen is not being streamed.
 
 
Resolution :
 
1.   Press the “Play” button located in the middle of the device screen on the Viewer.
      (NOTE: partially supported devices do not display the mobile device’s screen)
 
2.   Select “Control” option from the top menu of the Viewer to enable the control.