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How can I see the mobile device’s screen when it is locked? How do I unlock it?

Cause :   Customer might lock the screen for privacy.
 
 
Resolution :
 
a.   Customer can slide down the status bar and select “Screen Unlock”.
b.   Customer can tap the “Lock” icon on the RemoteCall’s widget.
c.   Representative can press the “Play” button to prompt the customer to unlock the screen.