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Can I transfer files to and from the remote PC? I cannot transfer file through the Viewer

Yes, RemoteCall supports both standard and drag & drop file transfers to and from the remote PC.


Cause :
You have tried to use the file transfer option on the Viewer, but the dialog window does not pop up. There might be some files stopping the queue and/or the configuration file has not been loaded correctly.
Resolution :
1.   Search the file “ FtpSendList.ini ” in C:\Users\Public\Documents\Rsupport\RemoteCall.
2.   Delete the file.
3.   Retry the transfer. 


NOTE: option to transfer file might not be available depending on the permission settings. Contact your group administrator or customer support for assistance.