Do I need to open both port 443 and 80?

Yes. RemoteCall communicated through both ports.

Was this article helpful?

0 out of 0 found this helpful

Articles in this section

Connection is being blocked. How can I fix this?
Connection is being blocked due to proxy server. How can I fix this?
I have registered *.startsupport.com in the proxy server but still the connection fails. How can I fix this?
The customer is getting the message "Connecting..." and no further action is being made. How can I fix this?
The customer is getting the message "Representative is not available" and no further action is being made. How can I fix this?
The customer is getting the message "Authentication server could not be reached." and no further action is being made. How can I fix this?
Connection with the customer PC is delayed or Viewer gets frozen. How can I fix this?
Connection fails after clicking the icon in the connection page. How can I fix this?
Page contents is broken when customer connects to the connection page. How can I fix this?
Do I need to open both port 443 and 80?

See more