Submit a request

The customer is getting the message "Representative is not available" and no further action is being made. How can I fix this?

Cause :   System and Process information might be downloading and it can cause delay on loading the information.
Resolution :
1.   Visit and log in using your ID and PW.
2.   Go to User Management  >  Group  >  Configure Viewer features and disable “Remote Diagnostics” and “Process Info”.